Shipping policy


the shipments in Italy and toabroad are made through Bartolini courier.

Shipping to Italy:

Shipping costs are subject to charges.

As required by the laws governing trade, all shipments are accompanied by an official invoice declaring the value of the individual items in Euros. For items on sale, the invoice shows the discounted amounts.

Orders are shipped by Neo Srls, from Monday to Friday from 10:00 to 18:30. Orders handled by 17:00 will be entrusted to the carrier on the afternoon of the same day; Orders handled after 17:00 will be entrusted to the carrier the next day. Orders placed during the weekend will be processed starting from the following Monday.

We would like to remind our new customers that Neo Srls you can ask Paypal to verify the transaction, even by contacting the counterparty bank, before the customer's credit card is actually charged. This verification could cause some delay in the shipment of your first order.

During this difficult period, shipments may take longer.
In all cases
Neo Srls reserves the right to postpone the shipment if events with force majeure occur.